Customer satisfaction is our number one priority. As one of Australia's most successful bike retailers, we aim to make every transaction a pleasant, convenient and care-free shopping experience. If we are unable to fulfill your order, the paid amount of the order will be fully refunded to you.
To expedite any returns, we ask that you note the following:
·    The product must be in new, unused, and 100% original condition (unworn, if clothes) with all the original packaging materials.
·    Before returning an item, please call 08 9524 6774 or email us at info@portkennedycycles.com.au  (Please make "RETURN" the subject of your email).
·    If the product you are returning was included as part of a special offer, the additional item(s) must also be returned, or you may choose to have the cost subtracted from your refund.
·    Any return may void a multiple purchase discount.
·    Customer is responsible for shipping and handling charges.
·    Returns must be sent prepaid and insured for the full price by traceable carrier to us.
·    Special promotional items can not be returned for any reason.

We remind our customers to choose products carefully before placing an order.   We will only offer a refund if goods are faulty, wrongly described, different from samples shown to you or don’t do what they are supposed to.