Returns and Refunds Policy

Thank you for shopping at Port Kennedy Cycles and Fishing. Our returns policy is per your rights under the Australian Consumer Law, PORT KENNEDY CYCLES PTY LTD. If, for any reason, you are not completely satisfied with a purchase we invite you to review our policy on refunds and returns.

You are entitled to request to return your order within 30 days without giving any reason for doing so. The deadline for cancelling an order is 30 days from the date on which you received the goods or on which a third party you have appointed, who is not the carrier, takes possession of the product delivered.

In order to exercise your right of cancellation, you must inform us of your decision by means of a clear statement. We will reimburse you no later than 14 days from the day on which we receive the returned goods. We will use the same means of payment as you used for the order, and you will not incur any fees for such reimbursement.

Conditions for Returns

In order for the goods to be eligible for a return, please make sure that:

• The goods were purchased in the last 30 days.
• The goods are in the original packaging.
• The goods are returned undamaged.

The following goods cannot be returned:

• The supply of goods made to your specifications or clearly personalized.
• The supply of goods which according to their nature are not suitable to be returned, deteriorate rapidly or where the date of expiry is over.
• The supply of goods which are not suitable for return due to health protection or hygiene reasons and were unsealed after delivery.
• The supply of goods which are, after delivery, according to their nature, inseparably mixed with other items.

We reserve the right to refuse returns of any merchandise that does not meet the above return conditions in our sole discretion.

Returning Goods

You are responsible for the cost and risk of returning the goods to us. You should send the goods to the following address:

• Unit 2, 4 Bakewell Drive Port Kennedy WA 6172

We cannot be held responsible for goods damaged or lost in return shipment. Therefore, we recommend an insured and trackable mail service. We are unable to issue a refund without actual receipt of the goods or proof of received return delivery.

Contacting us

If you have any questions, concerns, or complaints regarding this agreement, we encourage you to contact us using the details below:

[email protected]

This document was last updated on May 30, 2022